Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with Crystal Enchantress. Each order is carefully handmade, packaged, and prepared with intention and care.
Processing Times
Please allow 3–7 business days for order processing before shipment.
Processing times may vary during:
High order volume periods
Holidays
New collection launches
Restocks or special releases
Once your order has shipped, you will receive tracking information via email.
Shipping Times
Shipping times vary depending on your location and the shipping carrier selected at checkout.
Estimated delivery times are not guaranteed and may be affected by:
Carrier delays
Weather conditions
Holidays
Incorrect shipping information
Customs processing for international orders
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout.
Crystal Enchantress is not responsible for packages shipped to incorrectly entered addresses.
If you notice an address mistake, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Crystal Enchantress is not responsible for:
Lost packages marked as delivered
Stolen packages
Shipping carrier delays
Packages delayed in transit
If your package is marked as delivered but cannot be located, please contact your local carrier directly.
Damaged Orders
If your order arrives damaged or there is a significant issue with your order, you must contact us within 5 days of delivery.
Please email:
Your order number
Clear photo or video proof of the damage or issue
A brief explanation
Requests submitted without proof may not be approved.
International Shipping
International customers are responsible for:
Customs fees
Import taxes
VAT charges
Additional country-specific fees
Crystal Enchantress is not responsible for customs delays or fees imposed by your country.
Contact
For shipping questions or support, please contact:
crystalenchantress@outlook.com